Privacy Policy

Sterts respects your privacy and will protect all personal information you provide when buying tickets.

Sterts complies with its obligations under the General Data Protection Regulations (GDPR) by keeping personal data up to date; by storing and destroying it securely; by not collecting or retaining unnecessary data; by protecting personal data from loss, misuse, unauthorised access and disclosure and by ensuring that appropriate technical measures are in place to protect personal data.

Sterts only collects personal information about you when you specifically provide us with such information on a voluntary basis. The information that we collect includes:

• Name
• Address
• Email
• Contact number
• Business name/position (for some business events)
• Payment card details - card details are encrypted for processing. Sterts does not store card details within its system.
• IP address - we may collect information about your computer, including where available your IP address, operating system and browser type, for system security, customer support and site analytics. This statistical data cannot be used to identify a customer.
• Cookies - cookies are used to track visitors through our site and to save booking information as you move from page to page of the booking process.

We use your personal data for the following purposes:

To process ticket bookings (including the booking, payment processing and ticket delivery)

To send you email communication regarding your booking (to include booking reminders or to advise you of an event cancellation)

To assist you with any query that you may have with your booking or payment

We may also use your data to perform quality assurance, sales analysis or other business analysis.

Sharing your personal data

Sterts will not use your contact details for any marketing activities and Sterts does not sell Customer contact details to Third parties. Sterts will only contact you regarding an existing booking or booking attempt.

Marketing Activities

During the booking process, we will ask if you would like to be included on their mailing list. If you decide to opt in to these marketing lists, you agree Sterts can send you marketing information, until such a time that you indicate to them a preference not to receive further information.

To request deletion of your data please email reception@stertsarts.org